Out
of the keenness of the Department of Planning and Development - Trakhees about
to proceed forward with the development and the development of electronic and
smart services, and within the framework of the circuit by lifting the level
and quality of services within its strategy for 2016 and follow up integration
and progress go hand in hand with the aspirations of smart our government in
the development zones in the Emirate of Dubai.
And
to reach the highest smart in different categories of service levels; it has
launched its new website new look and the launch of the website of Procedure
(ECN) for all staff licenses with a number of smart applications that coincide with
a vision of the future licenses and with the launch of an additional number of
services to bring the total to 272 service and a number of other applications
that are characterized by facilitating and facilitate procedures and reduce the
time to seconds.
And
launched new services, chief executive of the Department of Planning and
Development - Trakhees HE / Arif Obeid Al Duhail "explaining that the
updated website licenses and the launch of the website of Procedure (ECN) and
new additional packages of smart services that will help and enable individuals
and investors to complete their transactions have departments licenses all
through the new web portal and smart packages very easily. as the customer
service task management spend by lifting trader experience, and strengthen the
culture of the pursuit of excellence and the search for innovative ways to
always put the client in the first place, adding that the licenses keen to
identify success factors and their application, and the use of best practices
applied in the field of customer service, specially designed for it.
It
underlined that smart service pack comes in the light of the application and
implementation of the Strategic Plan for licenses, and to keep pace with global
technological changes and the use of modern technologies in order to improve
performance and simplify procedures, and to enhance the quality of services
provided by various departments, and in terms of the application of
e-government concepts and transformation licensing services to the electronic
style,
They
stressed that the draft e-licenses was accomplished in record time in the
framework of the strategic plan of the department in 2016, which focused mainly
on the intelligent transformation in the delivery of services to customers in
line with the national agenda of the state in 2021, the strategic directions of
the Emirate of Dubai, which focuses on the development of quality services and
that the embodiment of the strategic plan of the government Dubai ..
Where
it was launched service packages to provide the best smart solutions for
companies in the field of licenses issued in addition to the dissemination of
electronic payment irregularities and licensing services, stressing keenness
towards a competitive raising circuit in the field of smart service provided
through an innovative, multi-channels based on achieving the wishes of the
customer.
The
portal offers to individuals applying for service to the departments, which
provides community members the time and effort to avoid standing in queues, as
well as payment of service fees electronically, where the working group in
charge implimented the latest IT technologies to provide intelligent service in
a safe and easy to use. "
