Terms & Conditions


Trakhees Terms and Conditions of Use

In addition to Trakhees Web Site Security and Privacy Policy, your access to and use of the TRAKHEES Web Site , herein after referred to as (the "Site") is subject to the following terms and conditions, as well as U.A.E. laws and IP. Your access to the Site is in consideration for your agreement to these Terms and Conditions of Use, whether or not you are a registered user. By accessing, browsing, and using the Site, you accept, without limitation or qualification, these Terms and Conditions of Use.

Modification of the Agreement

TRAKHEES web site maintains the right to modify these Terms and Conditions of Use and may do so by posting notice of such modifications on this page. Any modification is effective immediately upon posting, unless otherwise stated. Your continued use of the Site following the posting of any modification signifies your acceptance of such modification. You should periodically visit this page to review the current Terms and Conditions of Use.


You agree to access and use the Site only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, statutes, rules and regulations pertaining to your use of the Site. By accessing the Site, you agree that you will not:

1. Use the Site to commit a criminal offense or to encourage others to engage in any conduct which would constitute a criminal offense or give rise to civil liability;

2. Post or transmit any discriminatory, libelous, harassing, defamatory, obscene, pornographic, or otherwise unlawful content;

3. Use the Site to impersonate other parties or entities;

4. Use the Site to upload any content that contains a software virus, "Trojan Horse" or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the Site or the hardware or software of any other person who accesses the Site;

5. Upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual relationship;

6. Alter, damage, or delete any content posted on the site;

7. Disrupt the normal flow of communication in any way;

8. Claim a relationship with or represent any business, association, or other organization with which you are not authorized to claim such a relationship or represent;

9. Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation;

10. Post any material that infringes upon or violates the intellectual property rights of another Person;

11. Post any material that infringe upon or violate the moral, religious feelings and wise practices in the UAE

12. Collect or store personal information about others.


Certain portions of the Site are limited to registered users and/or allow a user to request support or services online by entering personal information. You agree that any information provided to us in these areas will be complete and accurate, that you will not register under the name of, nor attempt to enter the Site under the name of, another person, and that you will not adopt a user name that Trakhees web site, in its sole discretion, deems offensive.

Termination of Use

TRAKHEES web site may, in its sole discretion, terminate or suspend your access to and use of this Site without notice and for any reason, including for violation of these Terms and Conditions of Use or for other conduct which TRAKHEES web site, in its sole discretion, believes is unlawful or harmful to others. In the event of termination, you will no longer be authorized to access the Site, and TRAKHEES web site will use any means possible to enforce this termination.

Other Site Links

Some links on the Site lead to websites that are not operated by TRAKHEES web site. TRAKHEES web site does not control these websites nor do we review or control their content. TRAKHEES web site provides these links to users for convenience. When you select a link to an outside website, you are subject to the terms and conditions of the owner/sponsors of that outside website.

Copy right and Content disposition

United Arab Emirates and foreign copyright laws and international conventions protect the contents of Trakhees Web Site. You agree to abide by all copyright notices posted of the Site.

The site reserves right to monitor any content that you provide, but shall not be obligated to do so. Although TRAKHEES web site cannot monitor all postings on the Site, we reserve the right (but assume no obligation) to delete, move, or edit any postings that violate these terms and conditions.



You agree to defend, indemnify, and hold TRAKHEES web site harmless and all of its employees and agents from any and all liabilities- incurred in connection with any claims, suits, cases, costs etc arising from any breach by you of these Terms and Conditions of Use, including reasonable attorneys' fees and costs. You agree to cooperate fully in the defense of any such claim. TRAKHEES web site reserves the right to assume, at its own expense, the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the written consent of TRAKHEES web site.

Disclaimer of Warranty

You clearly understand and agree that your use of the Site, or any material available through this Site, is at your own risk. Neither TRAKHEES web site nor its employees warrant that the Site will be uninterrupted, problem-free, free of omissions, or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Site. The content and function of the Site are provided to you "as is," without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose or use, or currency.

Limitation of Liability

In no event will TRAKHEES web site or its employees be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the Site, including without limitation, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction, or any other damages.

Payment Dispute

Customers who have payment advice under their names can submit a financial dispute complaint about Trakhees services. The customers must notify Trakhees within 45 days from the date of the dispute with full details of the complaint and submit a supporting document.
This action should be done using the Trakhees Customer Relationship communication channels:
Email: customer.relationship@trk.pcfc.ae
Phone: 04-3636888 – Press (4) for complaints
Website: https://www.trakhees.ae/en/Pages/Feedback.aspx - Category: complaint
When the customer notifies Trakhees within the allocated timeline, an investigation will start, and customers will get notification of the findings.

A payment dispute applies if it includes one of the following:
The amount that got deducted while paying through an online channel did not generate a receipt.
Customers should contact their bank immediately to obtain a refund for such an incomplete transaction.
The amount got deducted, and receipt received successfully but, service was not received.
The amount deducted twice for the service, and there is an issue with retaining the duplicated amount.

Any unresolved dispute connected to any payment is governed by the laws of the Emirate of Dubai