CRM & CSR
CRM & CSR section is responsible for handling customers’ relations, supervising centralized contact center and managing activities related to corporate social responsibility.
The section will also look at different processes or methodologies which can be used to learn more about customers' needs and study their behaviors in order to develop stronger relationships with them. This will help the businesses better use of technology and human resources to gain insight into customers’ behavior and their value in order to increase their satisfaction and happiness
Moreover, the section will manage all the activities related to corporate social responsibility as a part of the organization’s commitment towards its community and environment in order to encourage a positive impact on them.
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